Barker Group (“The Company”)

TERMS & CONDITIONS

1. VALUE ADDED TAX
All prices quoted are exclusive of VAT which is charged at the current rate at invoice date.

2. PRICES
The prices shown on invoices are as agreed between the company and the customer. These prices are reviewed annually. Renewal date agreed between company and customer.

3. SERVICE & DELIVERIES
The service times shall be those agreed between the company & the customer at the commencement of the contract. The company shall maintain the agreed service subject only to major mechanical failure, breakdown of vehicles or ‘act of God’. The company shall advise the customer within 12 hours of an incident that causes delay.

4. RETURNED ARTICLES
We shall return unprocessed and charge as listed articles that are labelled ‘Do Not Wash’ or ‘Dry Clean Only’. We shall return FOC any articles that are, in our opinion, ‘too frail’ or in any way unsuitable for the washing process. We cannot be held responsible for articles unlisted on despatch notes. We shall not be responsible for the return of bundles unmarked or not clearly showing the branch or address of origin.

5. OWNERS RISK
Articles such as duvets, eiderdowns, blankets and pillows and any feather filled, quilted or glazed items should be covered by a disclaimer provided by the customer and signed.

6. COMPLAINTS
In the event of complaint or query the article should be returned with the original card to the company which will respond within two working days following receipt. The company cannot entertain a complaint or query older than six months from the processing date. In the event of the company causing damage by neglect or mechanical failure the company will resolve the matter by negotiation.

7. CLAIMS
Where these are agreed between the company and the customer payment shall be made by credit note unless otherwise agreed between the company and the customer.

8. NON DELIVERY OF GOODS
Goods shall be deemed to have been delivered unless notification has been received by the company during the first working day following delivery.

9. PAYMENTS
Payment shall be made by the customer before or on the 14th day of the month following date of delivery. In the event of a failure to notify the company prior to the date, of difficulty in making payment, 2.5% shall be added to the account every month and carried forward until payment is made. If failure to make payment exceeds 30 days from the date of statement, the company reserves the right to suspend the service without further notice until payment is received.

BG2013 

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Call us on 01202 291 295